Refund Policy

Effective Date: January 8, 2025

At CT Digital, we are committed to providing high-quality products for video productions. If you are not completely satisfied with your purchase, we offer a 30-day refund policy under the following conditions:

Eligibility for Refunds

  1. Timeframe: Refund requests must be initiated within 30 days of the delivery date.
  2. Condition of Items:
    • Products must be unused, unopened, and in their original packaging.
    • Items that show signs of wear, damage, or alteration will not be eligible for a refund.
  3. Proof of Purchase: A valid receipt or order confirmation is required for all refund requests.

Non-Refundable Items

The following items are not eligible for a refund:

  • Digital downloads, software, or licenses once delivered or accessed.
  • Custom or personalized products.
  • Products marked as “final sale” or “non-refundable” at the time of purchase.

Process for Refunds

  1. Initiating a Request: Contact our support team at returns@thedigitalct.com to initiate your refund request. Please include your order number and reason for the return.
  2. Return Authorization: Once approved, you will receive a return authorization number and instructions for returning the product.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
    • We recommend using a trackable shipping method to ensure safe delivery.

Refund Method

  • Refunds will be processed to the original payment method within 7-14 business days of receiving and inspecting the returned product.
  • Any shipping fees paid at the time of purchase are non-refundable.

Damaged or Defective Items

If your product arrives damaged or defective:

  1. Contact us immediately at returns@thedigitalct.com with photos of the damage and your order details.
  2. We will arrange for a replacement or issue a full refund, including return shipping costs, if applicable.

Contact Us

If you have any questions about this policy or need assistance, please reach out to us:
Email: returns@thedigitalct.com
Phone: +1 (403) 970-3561